Frequently Asked Questions
Everything you need to know about your next BÉIS adventure in Canada.
Does BÉIS ship within Canada?
Yes, we offer domestic shipping across all Canadian provinces. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return policy for Canadian customers?
We offer a 30-day return window for unused items in their original packaging. Please note that a return shipping fee may be deducted from your refund for Canadian orders.
Will I have to pay duties and taxes?
For orders placed on our Canadian storefront, applicable GST/HST and provincial taxes are calculated at checkout. There are no additional surprise duties upon delivery.
Do your bags come with a warranty?
Yes, BÉIS luggage is backed by a Limited Lifetime Warranty, and our bags/accessories include a one-year limited warranty covering manufacturing defects.
How do I clean my BÉIS travel gear?
Most of our products can be spot-cleaned with a damp cloth and mild soap. For our signature canvas and vegan leather, we recommend avoiding harsh chemicals to maintain the material integrity.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You have a very narrow window to cancel; please contact our support team immediately, though we cannot guarantee changes once the order is in fulfillment.